Standard or Premium what is the difference?
Standard gives you access to everything and is the most popular subscription... Premium is for those salons that want to run a large membership base so we can be there to help you every step of the way.
Account management
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What happens if a client doesn't cover their future instalments?Buy now pay laterPart of the Buy-Now-Pay-Later value proposition is that the payment risk of each purchase is not your concern. The full
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What are the Merchant Rates for Buy Now Pay Later?Buy now pay laterBuy - Now - Pay - Later Salon Pay Buy Now Pay Later 3.99% + 30 cents! ZIP - Australia & New Zealand - 4.5% + 30 cents!
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Can I do a test transaction?Buy now pay later > Salon Pay Buy Now Pay LaterWe recommend a $4 test transaction when testing buy now pay later as this allows for 4 equal payments of $1... remember
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Can my clients see their payments with Salon Pay Buy Now Pay Later?Buy now pay later > Salon Pay Buy Now Pay LaterYour clients have their own login where they can change card details, pay off early, see what is remaining and update
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What is special about Salon Pay Buy Now Pay Later?Buy now pay later > Salon Pay Buy Now Pay LaterSalon Pay is the only Buy Now Pay Later especially for the Beauty & Hair Industry! I don't know about you; but clients
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Can I connect ZIP to my website?Buy now pay later > ZipConnecting ZIP to your website is a simple process. 1. First thing is to select an external shopping cart. Woocommerce
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Can I use Zip in my salon or just online?Buy now pay later > ZipOnce integrated you can accept Zip online and/or in-store through your Salon Pay portal. All our salons are set up with
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Why isn't the Zip transaction processing for my client?Buy now pay later > ZipThis could be for a few reasons shown below; The client has to accept the order in their app once you have clicked
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Why should I offer Zip?Buy now pay later > ZipZip is a safe, simple, and convenient for salon owners with a super low rate of 4.5%. Zip enables your customers to
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Why isn’t the Afterpay transaction processing?Buy now pay later > AfterpayThis could be for many reasons. The client may not have the first instalment available in their account Clients also
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Why cant I see the Afterpay option?Buy now pay later > AfterpayAfterpay is only available in Australia & New Zealand currently; however Buy Now Pay Later is available in all
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Is there a minimum spend to use Afterpay?Buy now pay later > AfterpayNo, there is no minimum spend. However, some salons do choose to have minimum spends for certain payment types. The
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How can I process orders on my salon phone or ipad?Orders1. Open the Salon Pay Portal on your phone or Ipad as shown to the left. 2. Click the button circled to bring up saving
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How do I process an order for a client?OrdersShow this to your team for them to see how easy processing an order is with Salon Pay!
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How do I process a refund?OrdersYou can contact our support team during business hours on the phone or anytime via email to process a refund.
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How do I alter a client's instalment amount or change the payment day's?OrdersAll changes to an existing order are done via the orders screen. Login to your Salon Pay Portal Click 'Orders' on the
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How do I update clients card details?OrdersThese can be updated under the 'Clients' tab within your Salon Pay portal. Login to your Salon Pay Portal Click Clients
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What happens if a client pays a payment in salon?OrdersAll changes to an existing order are done via the orders screen. Login to your Salon Pay Portal Click 'Orders' on the
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What happens if my client doesn't have money in their account when you take the payment?OrdersOur card payments are automated to occur in the early hours of the due date. If your client does not have enough funds
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Can Salon Pay be used for Products and Services?OrdersAll our Payment methods can be used for Products and Services, we know that Services are the bulk of your business so
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I have in place a 48 hour cancellation or reschedule policy, in the contract it says 24 hours, am I able to change that?PackagesSalon Pay is a self service portal - therefore you can run your business your way. This is the contract we provide to
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If my client wanted to suspend their membership for 4 weeks, will that 4 weeks be added onto their contract?PackagesThere are a few options when it comes to suspending a Package or membership. Salon Pay is a self service portal so you
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Fair play policy, do I pre-write in that section what I believe is fair to my salon?PackagesThe fair play policy applies for Unlimited Memberships these are quite rare however some salons wish to offer them. We
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In the contract for packages or memberships.... When do I fill this out?PackagesWe recommend filling out the contract on the day they sign up. This way the client is more familiar with what services
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Do I have to use your contracts for Packages or memberships?PackagesSalon Pay is a self service portal - we provide contracts these are located in the Salon Pay Portal. However we support
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Membership cards, do I provide those? Do I need to have them?Packages > RewardsNo, you do not have to provide membership cards for your clients on memberships. We think that with environmental
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How do I add my booking link?Your salon pay webpageLogin to your Salon Pay portal From your Salon Pay dashboard you can click LANDING PAGE Here you can add all your
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Are you ready to set up your Salon Pay Webpage & Shop?Your salon pay webpageThis video goes through step by step how to set up your landing page and add products and Packages for sale to your clients.
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How do I add products for sale on my shop or landing page?Your salon pay webpageClick 'SHOP' on your Salon Pay dashboard. Then click 'New' Complete the details, including Name of Product Description
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How do I change the order of my shop products?Your salon pay webpageThis is super easy! All items appear in the same order shown on the 'SHOP" page. Click 'SHOP' on your Salon Pay
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How do my clients find my shop or know I have Salon Pay?Your salon pay webpageThese can be found under the 'FILES' tab of your Salon Pay portal. You can also post your landing page link to your
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How do I add my Salon Pay Landing Page to my website?Your salon pay webpageYou can create a button or use a click through link on your Website with your landing page URL. You can find your
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When do I receive clients payments?Account managementSalon Pay Standard Plan Salon Owners receive their weekly payouts for card payments on a Monday (this includes all
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Can I have Salon pay as an app or Icon on my phone or ipad?Account management1. Open the Salon Pay Portal on your phone or Ipad as shown to the left. 2. Click the button circled to bring up saving
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Where do I update my payment details for my Salon Pay subscription?Account managementBelow you can see how to update your payment details and also other important information.
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Standard or Premium what is the difference?Account management
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How do I promote Salon Pay payment methods?Account managementYou will have access to resources where you can find insights and tips on how to promote Salon Pay in your portal. We
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What if Salon Pay isn't successful in my salon?Account managementHere at Salon Pay, there are no lock in contracts or cancellation periods. Just contact our team at
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Can I pass my merchant fees onto the client?Account managementIt is a breach of your contract to pass on Buy-Now-Pay-Later merchant fees directly onto your clients. However
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How can I order more stickers for my salon?ClientsContact our team to find out about more stickers or collateral for your salon, we also provide files if you prefer to
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Where can my clients buy Salon Pay gift cards?Gift cardsTell your clients (or yourself - they make great gifts!) to head to the link below: Salon Pay Gift Cards Here
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How do I redeem a gift card?Gift cardsGift cards can be redeemed by clients on your online shop via your landing page. They can also redeem gift cards
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I still need more help - what do I do?Video tutorialsThis little video shows you how to contact our team for a prompt response.
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How do I process an Order?Video tutorialsWatch our quick video to learn how quick and easy it is to process an order.
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Ready to get started with Salon Pay?Video tutorials
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Are you needing to set up your online shop?Video tutorialsSalon Pay offers you your own on-line store to sell products or services even when you are closed.
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How to process a Zip transaction through the Salon Pay portalBuy now pay later > ZipClick 'ORDERS', then select ZIP Select your employee, then either find your client, or create a new client Complete a
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Related articles
- When do I receive clients payments?
- Can I have Salon pay as an app or Icon on my phone or ipad?
- Where do I update my payment details for my Salon Pay subscription?
- How do I promote Salon Pay payment methods?
- What if Salon Pay isn't successful in my salon?
- Can I pass my merchant fees onto the client?